Emails in a crisis will "come back to haunt you"

July 3, 2007

Email communication should be avoided during crisis situations, according to a presenter at the National Association of College and University Attorneys. Emails sent during periods of crisis “always come back to haunt you.”  Such messages often turn up during lawsuits and are difficult to defend, despite the informality of their composition.  Advice: schedule via email, keep in touch via email, but do not use email to explore theories or findings.  The Chronicle of Higher Education (Subscription Required)