NSLSC experiencing high number of RAP applications, students report difficulties

December 8, 2020
People with student loans are continuing to have difficulties reaching the National Student Loans Service Centre (NSLSC). Times Colonist reports that NSLSC is working through a backlog of 30,000 applications for repayment assistance (RAP) after the centre received 169,000 RAP applications between October and November. Borrowers are reportedly continuing to have trouble reaching the centre by phone, and NSLSC’s website includes a warning about lengthy wait times and dropped calls. NSLSC spokesperson Isabelle Maheu says that “clients that require assistance to access their online account due to increased security measures are a significant portion of the borrowers calling the NSLSC.” Times Colonist (National)