Supporting IT staff during COVID-19: Opinion

August 30, 2021
Postsecondary institutions can use a variety of techniques to support IT staff during COVID-19, writes David Raths. The author explains that IT staff are particularly susceptible to burnout as they provide support through institutional changes, budget cuts, and staffing shortages. Raths describes strategies his institution has used throughout the pandemic to mitigate burnout with staff, such as enhancing communication through check-ins, updates, and walk-in hours; offering support to those personally impacted by racial incidents and COVID-19; providing flexibility in employee workplaces and schedules; and seeing the pandemic as an opportunity to gain influence and thrive. Raths further encourages supervisors to set healthy boundaries to promote work-life balance and to support career advancement. Campus Technology (Editorial)