Taking conflicts offline can lead to more effective resolutions

September 1, 2016

“Many people struggle with conflict, which isn’t unsurprising since as academics we imagine we’ll have the greatest clarity in stating our positions in writing,” writes Kerry Ann Rockquemore for Inside Higher Ed. “However, engaging in conflict via email rarely results in an effective or healthy resolution.” Rockquemore gives advice on how to eliminate email-based conflict and provides suggestions on better ways to resolve issues. The author suggests taking all conflicts offline, always giving colleagues the benefit of the doubt, and taking the time to separate the facts of each situation from any interpretation of them. Inside Higher Ed