UBC launches personalized service for incoming students

April 11, 2012

The University of British Columbia is the first large Canadian university to implement a personalized service model, which will see each incoming first-year student at the Vancouver campus assigned a student service specialist to guide and assist them through their entire UBC career. Trained to assist students with admissions, fee assessment, registration, student financial support, and student records, the specialists -- known as Enrolment Service Professionals (ESP) -- can customize their advice for each student and situation. UBC states that the potential for students to get to know their ESP over the course of their education will allow Enrolment Services to be more proactive, both in making suggestions that will enhance the student experience and in solving any problems that may surface. UBC News Release