University support staff need mental health training: Opinion

January 12, 2021
University support staff need training in order to help troubled students, writes Sarah Bones. The author describes how students often come to them when they are experiencing mental health issues, despite the fact that administrative staff are often thought of as having a “signpost” role. Bones explains that those in administrative roles need training on how to help students, as passing students on to other teams when they need immediate help can discourage students from continuing to seek help. The author also explains that administrators need training on how to handle students who are dealing with overwhelming or out-of-control emotions and mental health issues. “At a time when students from around the globe have been cooped up in their rooms for months wondering how to get help,” writes Bones, “it is more necessary than ever to ensure that those they do approach have the training to give them what they need.” Times Higher Ed (International)